State Farm® Insurance Agent Cassidy Cvanciger

"Terrible service! I've had state farm for 25 years and was switched over to the office after my agent retired. Customer service was great until I was in an accident where I had to be on them about calling a tow truck and handling my claim while I was on the side of the road. I was also informed that without my permission they took off my accident rental car service so when I needed it the most it simply wasn't there and of course they could do nothing about it. When you call them out on their BS they act like it's not their job to take care of you. These people only pretent to care until they have to pay you, that's when they will low ball the crap out of you for money. DO NOT allow them to tow your car to one of their "facilities" they will inflate the cost of repairs so that they can total out your vehicle instead of making repairs. Buyer beware they come with smiles and handshakes and stab you in the back when you need them the most. If I could give them 0 stars I would. If you have state farm please look over your policies for unwanted changes because they will change things and not inform you or ask your permission to do so. Edit: yes they did total my vehicle quickly but only so they didn't have to pay the inflated prices they estimated. Insurance shows they would rather total my car than pay a reasonable shop to fix my vehicle. Below are letters from both insurance on what it would have cost to repair according to state farm and a receipt from the actual shop that fixed it for about half the price I was told. This is fraud and and insult to drivers in Michigan and insurance agents like this are the reason rates are so high."

"Great agency with excellent and simple communication options. We’ve been walked through claims processes in the past and everything has been seamless there too."

"I had to change my car insurance because it just got way too expensive and now I'm paying less for car, renters, and life insurance than I was for car insurance! The whole team made everything so easy and painless and really took the time to explain things to me and help me choose the plan that was right for me! I highly recommend them!"

"What a wonderful place to get car insurance! So easy and convenient to communicate with reception and agents! Marrissa is the BEST at going over any and all policy options and is so patient! Cassidy has done an excellent job at recruiting such a strong and professional staff!"

"I've been with Cassidy Cvanciger for several years, and I think I've been with her agency longer than any other since I've started buying car insurance. In the past with other agents I've dealt with some real frustrations but Cassidy and her team have been really helpful with any matter. I'm always trying to save money on my policies and they are happy to spend time with me, helping me to understand the ins and outs of insurance which often is like a foreign language to me. We have auto and renter's, as well as a life insurance policy. Getting a life insurance policy can be an ordeal. However, they made everything easy as they walked me through the process. In all, very happy with this agency, and I expect to stay with them for a long time!"

"Nothing but great things to say. They got me a great deal at great price for a wonderful bundle !"

"⭐️⭐️⭐️⭐️⭐️ I love all the ladies in the office! Never been left out to dry and any need I’ve ever had has always been taken care of in a timely and professional manner!! I got into an accident driving my friend’s truck and they made sure my time off work was reimbursed, as well as my mileage to and from the hospital was reimbursed as well! I’ll cannot say enough good things about them! ⭐️⭐️⭐️⭐️⭐️"

"Currently working through a claim. Everyone is really kind and helpful with all our questions. Update: we have been back and forth, passed onto multiple people who keep passing us off to other people. It has been 5 months. We have had multiple people out to look at our roof. Only State farm is claiming there is no damage. We have jumped through all their hoops. One of our third party people said 'good luck' when we told him who our insurance was through. I'm not exaggerating when I say 25+ houses surrounding us have had their roofs replaced as part of the hail damage sustained in the storm. Our ceiling has water damage now. This is our first home owners claim and state farm is refusing to help us. Another update: Cassidy has gone to bat for us. I was under the impression we went through Cassidy with our claim. Our claim agent was who failed us miserably. The claim showed as closed to her. She has now gone above and beyond to try and make things right for us. Hopefully I can give another update with a happy ending for our roof!"

"Very helpful, clear and diligent! Thank you!"

"Cassidy delivers exceptional customer service time and time again, I would highly recommend her to friends and family."

"With insurance being expensive everywhere right now, I decided to talk to an independent insurance agency to get a more direct quote and get more guidance on what I needed. Cassidy’s office has been nothing but responsive and helpful when getting switched over from Geico. Marrissa has been an outstanding communicator and has answered many questions for me, all resolved. Thank you!"

"The staff is rude and dismissive, and I felt completely neglected. To make matters worse, the insurance is generally overpriced, and not worth it. Avoid this place if you value your time and money!"

"I wouldn't change to any insurance company at this moment I been with State farm for a while and they definitely fit my budget and I do not pay over 200 anymore 😊"

"Cassidy is inviting and knowledgeable. She was able to get my family a much lower rate than what we had. I love supporting a local, female owned business. Highly recommend!"

"love working with you guys"

"Cassidy and her team are great to work with. Whenever I have questions or concerns they always guide me to where I need to be I love state farm...."

"Policy kept increasing everytime I looked up, it was making me stress especially when your already juggling numerous bills in your name. Overall my Agent was awesome"

"Was very easy to work with and friendly"

"Cassidy, Kayla and team have done a wonderful job helping me get new home and auto insurance. They have been informative, extremely kind and understanding of my situation. I would highly recommend them to anyone on the hunt for new insurance or a new agent."

"We've used Cassidy + her team for a few years now for both our business and personal and have loved every second of it. I highly recommend them!"

"I was recommended to Cassidy’s office by my best friend. I’m so happy with my decision to go with Cassidy and her team! They’ve been nothing but amazing and extremely welcoming! Marrissa’s communication is top notch, she’ll even text me!!!"

"Amazing team to work with. Goes above and beyond to make sure I’m happy and taken care of as a customer. Will be with this team for years to come."

"Just Amazing Every encounter I have had with them has been Very Cheerful they always jus make thing easy. You can Tell they Love What They Do. Would HIGHLY RECOMMEND THIS STATE FARM AGENCY. ❤️"

"One more thing: State Farm is one of the only companies that you can still visit a office or you can call them and they answer the phone and they try their best to help you in whatever problem you have. You don’t call a 800 number and wait for an hour on hold and they’re incompetent so you’ve waited on hold for nothing. None of that happens with State Farm. They truly there during your worst days!!"

"I've been with State Farm for the last 25 years and Cassidy and her team by far have been the best Agent to work with. They are incredibly quick to turn around your policy and always have my best interest at heart over trying to make a sale on a new policy. They have been there during some of the most difficult times in my life (yay insurance!) and they have made those hard times easier with their patience and compassion while helping me work through what is needed to get things handled. 1000% recommend these guys, they are sincerely the best Agents to work with!"